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Configuration & Setup
10 minutes
Training Your AI with Common Questions
Build your AI's knowledge base with common questions and answers specific to your business.
Step-by-Step Instructions
1
Access Settings > Knowledge Base
2
Add FAQ categories
3
Write question-answer pairs
4
Include variations of questions
5
Add contextual information
6
Test AI responses
7
Refine based on call logs
8
Regularly update with new questions
Best Practices
- Start with your top 20 questions
- Use customer language, not jargon
- Keep answers concise
- Update based on actual calls
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