FORAI Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is provided by FORAI ("Company," "we," "us," or "our"). This Policy explains how we collect, use, store, process, disclose, and protect information, including personal information, from users ("you" or "your") of our website https://www.foraicall.com and our AI phone receptionist services and related products or services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Policy and agree to the practices described herein. This Policy is incorporated into and subject to our Terms of Service.

Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identifiers such as name, email address, business name, phone number, postal address, account identifiers, IP address, or similar identifiers
• Commercial information such as records of Services purchased, considered, or used
• Audio and electronic information, including call recordings (if enabled), voicemails, transcripts, and message content associated with your use of the Services
• Professional or employment related information voluntarily provided to us

2.2 Usage and Technical Data

We automatically collect certain information when you interact with our Services, including:

• Website usage data, logs, and traffic information
• Device and connection data such as browser type, operating system, and IP address
• Call logs, message logs, timestamps, and related metadata

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services. These may include:

• Session cookies necessary for functionality
• Preference cookies to store user settings
• Security cookies to protect accounts and systems
• Analytics cookies to understand usage and improve performance and marketing efforts

You may control cookies through your browser settings. Disabling cookies may limit certain features.

2.4 Location Data

If enabled on your device, we may collect approximate location data to improve service functionality. You may disable location sharing at any time through your device settings.

How We Use Information

3.1 Core Uses

We use collected information to:

• Provide, operate, and maintain the Services
• Manage accounts, billing, and customer support
• Communicate service related updates and notices
• Monitor performance, security, and abuse
• Improve reliability, functionality, and user experience

3.2 Product Improvement and Analytics

We may use data in aggregated or de-identified form to:

• Analyze usage trends
• Improve existing features
• Develop new products and services
• Train and evaluate internal systems

We do not sell personal information for monetary consideration.

Data Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third party service providers who perform services on our behalf, such as hosting, analytics, communications, and payment processing. These providers are authorized to use information only as necessary to provide services to us.

4.2 Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, or sale of assets, subject to reasonable confidentiality protections.

4.3 Legal and Safety Obligations

We may disclose information when required to comply with law, regulation, legal process, or to protect the rights, safety, and property of the Company, our users, or others.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified data for business, analytics, or research purposes.

Data Retention and Security

5.1 Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

5.2 Security

We implement reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request to:

• Access or update certain account information
• Request deletion of personal information, subject to legal and operational limitations
• Opt out of non-essential marketing communications

Requests may be submitted using the contact information below.

International Data Processing

Our Services are operated from the United States. If you access the Services from outside the United States, you acknowledge that information will be processed and stored in the United States and other jurisdictions where we or our service providers operate.

Children's Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on our website. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

Rights Under U.S. Privacy Laws

10.1 California Privacy Rights

California residents may have rights under applicable California privacy laws, including the right to request access to or deletion of personal information, subject to certain exceptions.

We do not sell personal information as defined under California law.

Requests may be submitted by contacting us using the information below.

Third Party Tools and Services

We may use third party tools and service providers for analytics, monitoring, and infrastructure. Examples may include analytics tools and security or performance providers. Each provider processes data according to its own privacy policies.

Payments

Payment processing is handled by third party processors. We do not store payment card details.

Contact Information

FORAI

Email: support@foraicall.com

Governing Law and Venue

This Policy is governed by the laws of the state in which FORAI is incorporated, without regard to conflict of law principles. Any disputes will be brought in the state or federal courts located in that state, unless applicable law requires otherwise.