Optimizing Call Quality and Clarity
Ensure crystal-clear AI calls with optimal audio settings and best practices for voice quality. This guide covers voice model selection, noise reduction, pacing optimization, hold music configuration, and troubleshooting common audio issues.
🎯 What You Will Learn
- Selecting the right voice model tier for your business needs
- Configuring background noise reduction and audio enhancements
- Optimizing speaking pace and pause patterns for natural conversation
- Setting up hold music, hold messages, and transfer audio experiences
⚠️ Prerequisites
- A working FORAI setup with at least a few completed calls
- Access to call recordings for quality comparison
- A quiet space to make test calls for audio evaluation
🚀 Step-by-Step Guide
Audit your current call quality
Listen to 5-10 recent call recordings from Analytics > Call History. Rate each on a 1-5 scale for clarity, natural pacing, and professionalism. Note any recurring issues: robotic tone, unnatural pauses, background static, or mispronunciations.
Upgrade to the optimal voice model
FORAI offers three voice tiers: Standard (fast, good quality), Enhanced (neural synthesis, great quality), and Ultra (indistinguishable from human, premium plans). Navigate to Settings > Voice and select the tier that matches your quality needs and budget.
Configure noise reduction settings
Go to Settings > Audio > Noise Reduction. Enable 'Adaptive Noise Cancellation' to filter background noise from the caller's side. Set the aggressiveness level: Low (preserves voice detail), Medium (balanced), or High (aggressive filtering for noisy environments).
Optimize speaking pace and pauses
Under Settings > Voice, fine-tune the pace slider and enable 'Natural Pauses'. Natural Pauses inserts micro-pauses between sentences, mimicking human speech patterns. This single setting dramatically improves perceived quality.
Configure hold music and transfer audio
Upload custom hold music or choose from the built-in library at Settings > Audio > Hold Music. Set the volume level (callers prefer it lower than you think). Add a recurring hold message: 'Thank you for holding, we'll be right with you.'
Test across different caller devices
Make test calls from a cell phone, a landline, and a VoIP softphone. Audio quality varies significantly by device. Ensure your settings produce good results across all three. Pay special attention to cell phone calls, which make up 80% of traffic.
💡 Pro Tips
Enable 'Natural Pauses' immediately -- it's the single highest-impact quality improvement and it's free on all plans.
Record a baseline test call before making changes, then record another after. A/B listening is the best way to evaluate improvements objectively.
Use the 'Audio Quality Score' metric in Analytics to track improvements over time. Scores above 4.0/5.0 correlate with high caller satisfaction.
If your callers are primarily mobile users, prioritize noise reduction settings. Cell phone audio is inherently noisier than landline.
⚠️ Important Warning
Always test your configuration with the built-in simulator before deploying to live callers. Changes to voice settings, routing rules, and workflows take effect within 60 seconds. Monitor the first 5-10 live calls after any change and revert immediately if you notice issues.
⚙️ Troubleshooting
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