Home Services
TradeRecalls
+$17K monthly revenue
The Challenge
An HVAC and plumbing company struggled with seasonal demand spikes, missing emergency calls and losing high-value service agreements.
The Solution
Deployed AI receptionist with emergency triage, multi-location routing, and automated follow-ups for estimate requests.
The Results
TradeRecalls recovered $17K in monthly revenue from previously missed calls and reduced dispatch errors by 61%.
Key Metrics
$17K
Monthly revenue recovered
From missed call capture
90 sec
Emergency response time
Average pickup for urgent calls
-61%
Dispatch errors
Reduction in routing mistakes
Our AI handles emergency triage better than our overflow service ever did. It knows when to escalate and when to book next-day. Game changer for summer season.
D
Diana Patel
Operations Manager, TradeRecalls
Playbook Highlights
- Emergency vs. non-emergency call classification
- Dynamic routing based on location, service type, and tech availability
- Automated estimate follow-ups (3-day, 7-day, 14-day cadence)
- Maintenance plan upsell prompts for repair calls
- Integration with dispatch software for real-time job assignment
Tech Stack
ServiceTitan (CRM)ZapierDispatch webhooks
Before & After
| Metric | Before | After |
|---|---|---|
| After-hours bookings | 12/mo | 47/mo |
| Estimate-to-booking rate | 19% | 34% |
| Repeat customer rate | 41% | 58% |
Ready for similar results?
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