Home Services
TechSpot PC Repair
+38% more booked jobs
The Challenge
A multi-location PC repair service was missing 40+ calls per week during peak hours, losing potential bookings to competitors who answered faster.
The Solution
Implemented FORAI with bilingual voice support, booking workflows, and CRM sync to handle overflow calls and after-hours requests.
The Results
Within 60 days, TechSpot saw a 38% increase in booked jobs and eliminated after-hours voicemail completely.
Key Metrics
+38%
More booked jobs
Increase in completed bookings
100%
After-hours capture
No more missed overnight calls
22 hrs/mo
Staff time saved
Freed up for technical work
We went from losing calls during lunch rush to capturing every lead, even at 2 AM. The AI handles intake better than our junior staff did.
M
Marcus Chen
Owner, TechSpot PC Repair
Playbook Highlights
- Bilingual voice (English/Spanish) for diverse customer base
- Service type triage: diagnostics, repairs, data recovery, upgrades
- Automated booking with technician calendar sync
- Post-call SMS with service ticket number and ETA
- CRM auto-logging with issue description and urgency tag
Tech Stack
Jobber (CRM)Google CalendarTwilio SMS
Before & After
| Metric | Before | After |
|---|---|---|
| Weekly calls answered | 68% | 94% |
| Booking conversion rate | 31% | 47% |
| Avg time to first response | 4.2 min | 8 sec |
Ready for similar results?
Let's discuss how FORAI can transform your business