Home Services
EverGreen HVAC
+31% more appts, -18% no-shows
The Challenge
A growing HVAC service provider faced high no-show rates and couldn't keep up with seasonal call volume without hiring more admin staff.
The Solution
Implemented AI-powered appointment scheduling with automated reminders, rescheduling logic, and pre-appointment preparation checklists.
The Results
EverGreen increased appointments by 31% while reducing no-shows by 18%, all without adding headcount.
Key Metrics
+31%
More appointments
Increase in monthly bookings
-18%
Fewer no-shows
Reduction in missed appointments
$4.2K/mo
Admin cost savings
Avoided new hire costs
The reminder system alone paid for itself. Add in 24/7 scheduling and perfect CRM logging, and we're never going back to human-only reception.
T
Tom Rodriguez
CEO, EverGreen HVAC
Playbook Highlights
- 24/7 appointment booking with calendar sync
- Automated reminders: 24-hour, 2-hour, and 30-minute alerts
- Easy rescheduling via SMS link
- Pre-appointment checklist sent via text (access info, parking, pets)
- Post-service follow-up for reviews and maintenance plans
Tech Stack
Housecall ProGoogle CalendarTwilio SMS
Before & After
| Metric | Before | After |
|---|---|---|
| Monthly appointments | 142 | 186 |
| No-show rate | 22% | 18% |
| Same-day bookings | 31 | 67 |
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