When Austin-based HVAC company "Cool Breeze Climate Control" implemented FORAI, they weren't expecting miracles. What they got was nothing short of transformational.
The Challenge š”ļø
Cool Breeze had 3 technicians and one part-time receptionist. During busy season (summer), they were overwhelmed with calls. During slow season (winter), they couldn't justify full-time reception coverage.
The Pain Points
- ā Missing 40% of calls during peak times
- ā No after-hours coverage (lost emergency service opportunities)
- ā Part-time receptionist had no HVAC knowledge
- ā Inefficient call routing led to callbacks and confusion
- ā No Spanish support despite 35% Hispanic customer base
The Implementation š ļø
Cool Breeze implemented FORAI in April 2025, just before their busy season. Setup took 15 minutes. They configured:
- ā 24/7 answering with emergency escalation
- ā Spanish language support
- ā Appointment scheduling integrated with their calendar
- ā Service type routing (AC repair vs. installation vs. maintenance)
- ā Automated follow-up texts with appointment details
The Results (First 6 Months) š
Performance Metrics: Before vs After
"I was skeptical that AI could handle HVAC calls, but FORAI understands the difference between a routine maintenance call and an AC emergency. It's like having a receptionist who never sleeps, speaks perfect Spanish, and actually knows our business. Best investment we've made."
ā Marcus Johnson, Owner
Total ROI š°
Monthly Cost: $497 | Additional Revenue: $107,000
šÆ Key Takeaways
- ā¢ Small service businesses see massive impact from 24/7 coverage
- ā¢ After-hours and multilingual support are huge revenue drivers
- ā¢ AI pays for itself in days, not months